PRODUCT DESIGN—

Easiest way to manage trips

Easiest way to manage trips

Easiest way to manage trips

Easiest way to manage trips

A revolutionary travel management platform for administrative professionals.

A revolutionary travel management platform for administrative professionals.

A revolutionary travel management platform for administrative professionals.

A revolutionary travel management platform for administrative professionals.

Client
TRAVO, Inc.

Location
Los Angeles, CA

Year
2015-2018

trippage@1x

In September 2015 I was contacted by TRAVO from Los Angeles and asked to collaborate in improving the user experience of their digital product, a trip planning platform made for business travelers. 

TRAVO made it possible to instantly plan end-to-end trip around events and give you only the best search results based on your pre-set profile preferences on one single planning platform. 

In September 2015 I was contacted by TRAVO from Los Angeles and asked to collaborate in improving the user experience of their digital product, a trip planning platform made for business travelers. 

TRAVO made it possible to instantly plan end-to-end trip around events and give you only the best search results based on your pre-set profile preferences on one single planning platform. 

In September 2015 I was contacted by TRAVO from Los Angeles and asked to collaborate in improving the user experience of their digital product, a trip planning platform made for business travelers. 

TRAVO made it possible to instantly plan end-to-end trip around events and give you only the best search results based on your pre-set profile preferences on one single planning platform. 

In September 2015 I was contacted by TRAVO from Los Angeles and asked to collaborate in improving the user experience of their digital product, a trip planning platform made for business travelers. 

TRAVO made it possible to instantly plan end-to-end trip around events and give you only the best search results based on your pre-set profile preferences on one single planning platform. 

Designer
Csaba Hodgyai

Role
Product Designer
Visual Designer

Services
Information Architecture
User Experience Design
User Interface Design
Web Design
eCommerce
Graphic Design

Designer
Csaba Hodgyai

Role
Product Designer
Visual Designer

Services
Information Architecture
User Experience Design
User Interface Design
Web Design
eCommerce
Graphic Design
 

Designer
Csaba Hodgyai

Role
Product Designer
Visual Designer

Services
Information Architecture
User Experience Design
User Interface Design
Web Design
eCommerce
Graphic Design
 

Designer
Csaba Hodgyai

Role
Product Designer
Visual Designer

Services
Information Architecture
User Experience Design
User Interface Design
Web Design
eCommerce
Graphic Design
 

travooffice

TRAVO office wall pic in Santa Monica, Los Angeles, CA.

Process

Their small team based in LA, (10-15 employees) consisted of project management, development, marketing and user researchers, and they already had a list of what difficulties their users have when using the product.

My first task was to find other areas on the platform that I think needs improvement from a user experience standpoint. I was the only visual and experience designer in the team, and my process mostly looked like this:

Process

Their small team based in LA, (10-15 employees) consisted of project management, development, marketing and user researchers, and they already had a list of what difficulties their users have when using the product.

My first task was to find other areas on the platform that I think needs improvement from a user experience standpoint. I was the only visual and experience designer in the team, and my process mostly looked like this:

Process

Their small team based in LA, (10-15 employees) consisted of project management, development, marketing and user researchers, and they already had a list of what difficulties their users have when using the product.

My first task was to find other areas on the platform that I think needs improvement from a user experience standpoint. I was the only visual and experience designer in the team, and my process mostly looked like this:

Process

Their small team based in LA, (10-15 employees) consisted of project management, development, marketing and user researchers, and they already had a list of what difficulties their users have when using the product.

My first task was to find other areas on the platform that I think needs improvement from a user experience standpoint. I was the only visual and experience designer in the team, and my process mostly looked like this:

• Processing problems
I got summarised user feedbacks from the team multiple times a week.

• Planning solutions 
Wrote a list about the possible causes of their UX hurdles.

• Prototype / Design
Made quick iterations and prototypes in multiple versions that eliminates everything from the list.

• Meeting and presentation
At the end of the day I presented my work to the team, and we had a discussion about it. Lots of good points were made by them, and most of the times I made some more adjustments to it.

wireframes

From basic sketches to wireframes showing the final layout designed in 2017

Evolution

Thanks to their hard work and valuable design feedbacks made on daily video-chats, as we were improving on small details of the product and made everything consistent, in 3 months we reached to a point where the basic structure and layout completely changed compared to the original, and a new information architecture made it possible to solve problems and implement new features in a much easier way.

Evolution

Thanks to their hard work and valuable design feedbacks made on daily video-chats, as we were improving on small details of the product and made everything consistent, in 3 months we reached to a point where the basic structure and layout completely changed compared to the original, and a new information architecture made it possible to solve problems and implement new features in a much easier way.

Evolution

Thanks to their hard work and valuable design feedbacks made on daily video-chats, as we were improving on small details of the product and made everything consistent, in 3 months we reached to a point where the basic structure and layout completely changed compared to the original, and a new information architecture made it possible to solve problems and implement new features in a much easier way.

Evolution

Thanks to their hard work and valuable design feedbacks made on daily video-chats, as we were improving on small details of the product and made everything consistent, in 3 months we reached to a point where the basic structure and layout completely changed compared to the original, and a new information architecture made it possible to solve problems and implement new features in a much easier way.

An overview of the evolution of user interface and experience design of the itinerary page. First screen is what the product looked like in 2015 when their team reached out.

In the middle of 2016 TRAVO has grown to an enterprise platform used by administrative professionals who plan trips for someone else. 

This change brought lots of new things to think about. The goal of the business, the target audience, their demographics, actions, needs, goals were all changed. There was also a big new feature: purchasing on-site.

In the middle of 2016 TRAVO has grown to an enterprise platform used by administrative professionals who plan trips for someone else. 

This change brought lots of new things to think about. The goal of the business, the target audience, their demographics, actions, needs, goals were all changed. There was also a big new feature: purchasing on-site.

In the middle of 2016 TRAVO has grown to an enterprise platform used by administrative professionals who plan trips for someone else. 

This change brought lots of new things to think about. The goal of the business, the target audience, their demographics, actions, needs, goals were all changed. There was also a big new feature: purchasing on-site.

In the middle of 2016 TRAVO has grown to an enterprise platform used by administrative professionals who plan trips for someone else. 

This change brought lots of new things to think about. The goal of the business, the target audience, their demographics, actions, needs, goals were all changed. There was also a big new feature: purchasing on-site.

tripmanager

The new goal was to make trip planning for someone else as easy as possible, while increasing the number of bookings made on the platform. 

The next two years was about converting the product to a more enterprise like platform, I designed many new features and changes to the user interface and experience: email designs for booking confirmations, receipts, travel policies, org manager, Expensify integration, etc.)

The new goal was to make trip planning for someone else as easy as possible, while increasing the number of bookings made on the platform. 

The next two years was about converting the product to a more enterprise like platform, I designed many new features and changes to the user interface and experience: email designs for booking confirmations, receipts, travel policies, org manager, Expensify integration, etc.)

The new goal was to make trip planning for someone else as easy as possible, while increasing the number of bookings made on the platform. 

The next two years was about converting the product to a more enterprise like platform, I designed many new features and changes to the user interface and experience: email designs for booking confirmations, receipts, travel policies, org manager, Expensify integration, etc.)

The new goal was to make trip planning for someone else as easy as possible, while increasing the number of bookings made on the platform. 

The next two years was about converting the product to a more enterprise like platform, I designed many new features and changes to the user interface and experience: email designs for booking confirmations, receipts, travel policies, org manager, Expensify integration, etc.)

policy

Creating and applying travel policy rules in the Dashboard.

mobileresponsive2

Mobile responsive design of Dashboard so admins can quickly review trips when on the go.

Outcome

With quick iterations based on user feedbacks, really outstanding project management (by Tae Lee, Founder and CEO) and the hard work of the development team, together we managed to design a product in 3 years that was used with joy by thousands of administrative professionals around the world.

Outcome

With quick iterations based on user feedbacks, really outstanding project management (by Tae Lee, Founder and CEO) and the hard work of the development team, together we managed to design a product in 3 years that was used with joy by thousands of administrative professionals around the world.

Outcome

With quick iterations based on user feedbacks, really outstanding project management (by Tae Lee, Founder and CEO) and the hard work of the development team, together we managed to design a product in 3 years that was used with joy by thousands of administrative professionals around the world.

Outcome

With quick iterations based on user feedbacks, really outstanding project management (by Tae Lee, Founder and CEO) and the hard work of the development team, together we managed to design a product in 3 years that was used with joy by thousands of administrative professionals around the world.

trippagemockup

Itinerary page design for editing a trip. We also had a more simple version for iOS & Android that only made possible to review an itinerary on the go.

One major UX hurdle was caused by loading time that took up to 20-30 seconds, and we wanted to find a way to keep users interested in the meantime. One of my many suggested solutions was to use motion and skeleton designs to educate users about the layout of the trip page and how it works.  

flights@1x

Flight selection page. Had a lot of details to figure out for different scenarios - One-way, Multicity, Roundtrip, admin suggested selections, combining different one-ways, etc.

measurements

To keep user's trust when they are in the process of booking, we used wisely every pixel to organize all the important content they might want to see (type of bookings, locations, price, exact dates, credit card information, guest details, etc.).

pricing page
printflyer
travoth@2x
travo-concierge-new
773365-557c9a1802ae31c6891d4c6e6cb2c841b91fc4c6

It's been a pleasure working together, thanks to everyone from the TRAVO team!

In 2018 the product has been acquired, and a live-version currently can’t be seen, but if you’re interested in finding out more, the next articles could be helpful:

In 2018 the product has been acquired, and a live-version currently can’t be seen, but if you’re interested in finding out more, the next articles could be helpful:

In 2018 the product has been acquired, and a live-version currently can’t be seen, but if you’re interested in finding out more, the next articles could be helpful:

In 2018 the product has been acquired, and a live-version currently can’t be seen, but if you’re interested in finding out more, the next articles could be helpful: